How can we help you?

Everything you need to know to get started with ReferenceSentinel — from account setup to sending your first reference request and understanding how candidates and referees experience the process.

How the full reference request lifecycle works, what happens when candidates or referees don't respond, and how to view, print, and download completed reports.

ReferenceSentinel includes six AI-powered features that run automatically on every completed reference. This section explains what each one does and how to get the most from it.

Question profiles determine what referees are asked. This section covers the built-in profiles, how to create and customise your own, and how to use the AI generator to build sector-specific questions in seconds.

Configure your organisation details, agency branding, notification preferences, credit purchases, and billing history.

The talent pool is a searchable database of opted-in candidates. This section explains how it works, how people join, and how to find and contact relevant individuals.