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Knowledge base

72 articles

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Getting Started

Everything you need to know to get started with ReferenceSentinel — from account setup to sending your first reference request and understanding how candidates and referees experience the process.

12 articlesOpen

References & Reports

How the full reference request lifecycle works, what happens when candidates or referees don't respond, and how to view, print, and download completed reports.

10 articlesOpen

AI Features

ReferenceSentinel includes six AI-powered features, each triggered differently — some run automatically, others need at least one completed reference, and fraud detection specifically runs different checks under different conditions (see below). This section explains what each one does and how to get the most from it.

7 articlesOpen

Question Profiles

Question profiles determine what referees are asked. This section covers the built-in profiles, how to create and customise your own, and how to use the AI generator to build sector-specific questions in seconds.

7 articlesOpen

Settings & Billing

Configure your organisation details, agency branding, notification preferences, credit purchases, and billing history.

9 articlesOpen

Talent Pool

The talent pool is a searchable database of opted-in candidates. This section explains how it works, how people join, and how to find and contact relevant individuals.

4 articlesOpen

SMS & Candidate Engagement

Send bulk SMS messages to unresponsive candidates, manage SMS credit bundles, and customise the templates used for outreach.

6 articlesOpen

Employment History Verification

ReferenceSentinel automatically verifies that employment history covers your required period and detects unexplained gaps. This section covers how the system works, what the different checks mean, and how to review results.

7 articlesOpen

Worker Compliance & Readiness

Beyond references, ReferenceSentinel records the compliance checks that get a candidate work-ready — Right to Work, DBS, training and sign-off — and tracks a live readiness score through to Active Worker.

10 articlesOpen

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